A Decade of Contact Center Pipeline: Useful Resources on Our Website
As we continue to celebrate our 10th Anniversary, I would like to call attention to a few good resources on our website. You can...
A Q&A with Unymira’s Chris Rall
For the modern contact center, delivering high-quality human or digital customer service requires quick access to accurate and actionable information. Whether you have one...
Chatbots in the Contact Center, Part 1: Common Applications and Misconceptions
With consumers increasingly expecting anywhere, anytime access to conduct simple transactions, more businesses are deploying chatbots to handle routine and repetitive customer service tasks....
A Special Offer for Our 10th Anniversary: Celebrate with Us!
March marks our 10th Anniversary of publishing Contact Center Pipeline, and we are celebrating! Start or Renew a Subscription this month… at no charge! AND…...
Seamless Self-Service Starts in the Contact Center
Customer Experience (CX) as a term may have many definitions, but it is generally accepted that it is all about creating personalized, seamless, low-effort...
Publisher’s Message: A Decade of Pipeline
In November 2008, the idea of creating a magazine for the contact center industry was born. I had left my job after a number...
Contact Center Pipeline Magazine: Inside Our March 2019 Issue
Welcome to our 10-Year Anniversary issue! The March issue represents 10 years of publishing Contact Center Pipeline! It is with sincere gratitude to our...
Top 5 Posts in February
February may have been short on days, but it wasn’t lacking useful content for running your contact center operation. Popular posts in the past...
Enhancing Customer Service Interactions With DiSC
There are a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. Having had...
5 Ways to Screen Job Candidates for Positive Attitude
As an initial point of contact with your brand, customer service reps must be able to provide an excellent customer experience and resolve problems...
Highlights from the 2019 Challenges and Priorities Survey
With nearly 300 participants, Strategic Contact and Contact Center Pipeline proudly report the findings from our fourth annual Challenges and Priorities Survey. Here are...
Ready, Fire, Aim… The Problem-Solving Firing Line
Step up to the firing line! Ready, fire, aim… whoops! Isn’t it “ready, aim, fire”? Well, traditionally speaking, yes. The objective at the firing...
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