Contact Center Pipeline Blog

Everyone is talking about the way we’re functioning now as our “new normal.” But is this current routine just a short-term patch while we...

For many of us, this month marks the time of year when yearly numbers start coming in. We get to find out how good...

Virtually every contact center understands the unique challenges its employees face: Agents often struggle with low pay, high stress, few chances for advancement, not...

You know something is pretty important or interesting these days if it’s referred to as being on-trend, or trending. It’s not the same as...

Contact Center Pipeline's SPONSOR WALL OF FAME Company name: LogMeIn CEO: William (Bill) Wagner, CEO Describe your company: LogMeIn delivers industry-leading solutions designed to empower companies to deliver smarter,...

An inbound customer service call center generated a 1,000% ROI in just four months of work. An outbound telesales call center doubled sales of...

The upheaval created by the Coronavirus pandemic is unprecedented. Your customers are understandably concerned and confused, and are likely coming to your organization with...

Now more than ever, businesses are trying to deliver consistency in a world that is changing every day. We at Cresta have been in...

Customer experience (CX) has taken the world by storm. Not only have we witnessed the CX industry develop and grow, many private and public...

For years, customer care organizations have been as scared of social media as water-phobic summer campers staring at the high dive. “What if customers...

If you are moving from a premise-based system to a cloud-based system, you may not know all of the features to look for. Premise-based...

In honor of women who inspire, influence and serve as role models, I’ve compiled leadership advice from five of the finest contact center leaders...