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Scott Bakken

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https://maintrax.com
Scott Bakken, Founder and President of MainTrax, is a highly respected independent voice in the speech analytics industry. His company provides professional services that help end users use their existing speech analytics tools to deliver actionable business intelligence. Bakken was named an Ernst & Young Entrepreneur of the Year finalist.
Speech Analytics and Modernizing Agent Performance Measurement with the Customer in Mind
Speech analytics

Speech Analytics and Modernizing Agent Performance Measurement with the Customer in Mind

Scott Bakken -
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Hiring Work-at-Home Agents After the Coronavirus Crisis: What’s Next
Recruiting & Hiring

Hiring Work-at-Home Agents After the Coronavirus Crisis: What’s Next

Scott Bakken -
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Use Agent Voice DNA to Improve Contact Center Hiring Results
Technology

Use Agent Voice DNA to Improve Contact Center Hiring Results

Scott Bakken -
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KISS Method: “Keep it Simple with Speech”
Speech analytics

KISS Method: “Keep it Simple with Speech”

Scott Bakken -
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Contact Center Hiring & Retention: Using AI to Predict Which Job Candidates Will Be Successful
Speech analytics

Contact Center Hiring & Retention: Using AI to Predict Which Job Candidates Will Be Successful

Scott Bakken -
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