Verint CX Automation

Scott Bakken

As CEO of MainTrax, Scott helps organizations harness business intelligence through speech and voice analytics technology to optimize contact center performance. MainTrax has worked with over 20 different speech technologies helping over 350 contact centers best utilize their speech analytics software. It has created and crafted Intelligent Redaction, allowing scrubbing and replacing of sensitive information such as PCI, PII, or PHI to help organizations continue to access their data in their preferred formats while still maintaining compliance. Free of allegiance to any one speech technology, Scott is recognized as an independent voice in the speech analytics industry and was named an Ernst & Young Entrepreneur of the Year finalist. He’s facilitated numerous workshops and has been published in a number of industry trade journals.
Contact Center Pipeline Blog