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July 2019 Feature Cover Image, Contact Center Pipeline

Contact Center Pipeline Magazine: Inside Our July 2019 Issue

Welcome to summertime and our July issue! Soon we will celebrate one of America’s most cherished holidays, the Fourth of July, or Independence Day,...
Deliver a More Personalized Experience

Contact Center Pipeline Magazine: Inside Our June 2019 Issue

We are seeing record numbers of low unemployment rates—the lowest in the past 50 years. Given the fact that contact centers, by their nature,...

Contact Center Pipeline Magazine: Inside Our May 2019 Issue

Contact centers are complex. Just look at the range of topics we cover in our May issue of Contact Center Pipeline. There are so...

Contact Center Pipeline Magazine: Inside Our April 2019 Issue

Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all...
Contact Center Pipeline March 2019 Issue Cover

Contact Center Pipeline Magazine: Inside Our March 2019 Issue

Welcome to our 10-Year Anniversary issue! The March issue represents 10 years of publishing Contact Center Pipeline! It is with sincere gratitude to our...
Innovative Training for the Contact Center

Contact Center Pipeline Magazine: Inside Our February 2019 Issue

Please take a few moments and see what our February issue has to offer. We cover many of those topics that challenge us every...

Contact Center Pipeline Magazine: Inside Our January 2019 Issue

Happy 2019! I hope the New Year brings much happiness and peace to you. Please take advantage of our Subscription Offer (12 months for...

Contact Center Pipeline Magazine: Inside Our December 2018 Issue

Best wishes to you and your loved ones for the happiest of holidays! It’s an exciting time of year—and an exciting time to be a...
How AI will Change Contact Center Work

Contact Center Pipeline Magazine: Inside Our November 2018 Issue

November! It’s that time of year! Halloween has passed, the pumpkins are gone, and now we look forward to spending time with our friends...
QA in an Omnichannel World

Contact Center Pipeline Magazine: Inside Our October 2018 Issue

All the surveys tell us how important quality service is across contact channels. I haven’t seen a survey yet where customers say that service...
Contact Center Pipeline Magazine - Inside Our September 2018 Issue

Contact Center Pipeline Magazine: Inside Our September 2018 Issue

What is it about September? It always makes me feel like we are “getting back to work.” Maybe it’s the end of summer and...
Leading Customer-Centric Change: Use Storytelling Techniques to Gain Top-Level Support

Contact Center Pipeline Magazine: Inside Our August 2018 Issue

It’s that time of year… the lazy, hazy days of summer. Life moves at a little slower pace. Time slows down… except at Contact...