Mike Dershowitz | Contact Center Pipeline Blog

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https://www.fairtradeoutsourcing.com

Mike Dershowitz is the CEO of Fair Trade Outsourcing, a people-first BPO company with service facilities in the United States, the Philippines, and Ghana. He believes that in order to fight poverty, we must use the power of the free market for good and promote moral leadership in the BPO industry.

Don’t Reduce People to Numbers… or Should You?

Mike Dershowitz - Jun 24, 2020

Giving Tenure Vs. Merit Increases Erodes Productivity in Your Agents

Mike Dershowitz - May 27, 2020

Are Microskills the Key to Surviving the Bots?

Mike Dershowitz - Mar 11, 2020

The Consolidation Trend Will Further Hurt Quality in the Contact Center

Mike Dershowitz - Feb 12, 2020

America’s Top 200 CEOs Want You to Fight for Your Agents

Mike Dershowitz - Dec 17, 2019

When People Are Your Business, Behavior Is Your Product

Mike Dershowitz - Oct 24, 2019

Moral Leadership in the Contact Center

Mike Dershowitz - Aug 8, 2019

High Absenteeism? Consider Your Agents’ “Breaking Point”

High Absenteeism? Consider Your Agents’ “Breaking Point”

Mike Dershowitz - May 14, 2019

It All Begins with Good Health

Mike Dershowitz - Feb 6, 2019

Create Safety in Your Contact Center

Create Safety or You’ll Never Get Performance

Mike Dershowitz - Nov 27, 2018

The Economics of Your Contact Center

Don’t Ignore the Economics of Your Contact Center

Mike Dershowitz - Oct 17, 2018