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Mike Dershowitz

Mike Dershowitz
Mike Dershowitz is the CEO of Rethink Staffing, a fair trade call center that aims to make a measurable impact on the lives of people in developing populations. His idea is to put as many people as possible into impact sourcing work, that pays people up to 3 times the poverty rate of the country they live in and provides them skills in a context that makes them more productive and happy. This will eventually help them become capital owners and contribute to the economic development of their respective communities. Mike believes he can achieve this goal through fair trade outsourcing, a business philosophy that he developed based on the principles of social economics and fair trade entrepreneurship. You can read more of his thought-provoking articles on Medium.

Moral Leadership in the Contact Center

Since the publication of my first article in Pipeline (“Don’t Ignore the Economics of Your Contact Center,” October 2018), I have tried to bring...
High Absenteeism? Consider Your Agents’ “Breaking Point”

High Absenteeism? Consider Your Agents’ “Breaking Point”

I don’t know about you, but I’m pretty frustrated by clients, prospects and some contact center managers who think that the only reason agents...

It All Begins with Good Health

If you’re reading this article on the Contact Center Pipeline blog, chances are you are in management or an executive and that sufficient health...
Create Safety in Your Contact Center

Create Safety or You’ll Never Get Performance

In his excellent 2018 book, “The Culture Code,” Daniel Coyle writes extensively about the concept of “safety” in company cultures. Coyle bifurcates all company...
The Economics of Your Contact Center

Don’t Ignore the Economics of Your Contact Center

Fair warning: Reading this article could be painful for you. Not dentist-root-canal painful, more like exercising-again-after-taking-a-longer-break-than-you-should-have painful. But it may also give you a...