Mike Dershowitz

Mike Dershowitz
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https://www.fairtradeoutsourcing.com
Mike Dershowitz is the CEO of Fair Trade Outsourcing, a people-first BPO company with service facilities in the United States, the Philippines, and Ghana. He believes that in order to fight poverty, we must use the power of the free market for good and promote moral leadership in the BPO industry.
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Don’t Reduce People to Numbers… or Should You?

Mike Dershowitz -

Giving Tenure Vs. Merit Increases Erodes Productivity in Your Agents

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Are Microskills the Key to Surviving the Bots?

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The Consolidation Trend Will Further Hurt Quality in the Contact Center

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America’s Top 200 CEOs Want You to Fight for Your Agents

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When People Are Your Business, Behavior Is Your Product

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Moral Leadership in the Contact Center

Mike Dershowitz -
High Absenteeism? Consider Your Agents’ “Breaking Point”

High Absenteeism? Consider Your Agents’ “Breaking Point”

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It All Begins with Good Health

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Create Safety in Your Contact Center

Create Safety or You’ll Never Get Performance

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The Economics of Your Contact Center

Don’t Ignore the Economics of Your Contact Center

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