![Jon Arnold](https://blog.contactcenterpipeline.com/wp-content/uploads/2023/01/arnold-jon_blog192x192-96x96.jpg)
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Jon Arnold is Principal of
J Arnold & Associates, an independent analyst practice providing thought leadership about the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS), contact centers, and customer experience.