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Linda Harden

Linda Harden
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Linda Harden is President and Publisher of the monthly contact center management journal, Contact Center Pipeline. Our passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help run an effective and efficient operation.

Contact Center Pipeline Magazine: Inside Our May 2019 Issue

Contact centers are complex. Just look at the range of topics we cover in our May issue of Contact Center Pipeline. There are so...
Contact Center Voice of the Customer Survey 2019

Voice of the Customer Survey: We Need Your Insights

We need your help to better understand existing processes for gathering, processing and analyzing information about the customer experience. Give us your thoughts in...
Future of Contact Centers Survey

Future of Contact Centers Survey: Tell Us What You Think

Consumer expectations are higher than ever. To build a customer experience that will meet those expectations, organizations need to “know them better,” “help them...
CCP Pizza Party Contest

Pizza Party Contest: We Have a Winner!

Thanks to all of you for participating in our 10th Anniversary Pizza Party Contest. We were blown away with the number of responses received!...

Contact Center Pipeline Magazine: Inside Our April 2019 Issue

Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all...
10TH Anniversary Issue of Contact Center Pipeline

A Decade of Pipeline: Final Day to Sign Up for Savings—And Win a Staff...

Our celebration is coming to an end. It has been a fun month of reminiscing on the past decade. In appreciation for all that...
10TH Anniversary Issue of Contact Center Pipeline

A Decade of Pipeline: We Want to Hear From You

Today, we're announcing two new contact center surveys as part of our month-long 10th anniversary celebration. Industry research is valuable to everyone and we...
10TH Anniversary Issue of Contact Center Pipeline

A Decade of Contact Center Pipeline: Useful Resources on Our Website

As we continue to celebrate our 10th Anniversary, I would like to call attention to a few good resources on our website. You can...
10TH Anniversary Issue of Contact Center Pipeline

A Special Offer for Our 10th Anniversary: Celebrate with Us!

March marks our 10th Anniversary of publishing Contact Center Pipeline, and we are celebrating! Start or Renew a Subscription this month… at no charge! AND…...
10TH Anniversary Issue of Contact Center Pipeline

Publisher’s Message: A Decade of Pipeline

In November 2008, the idea of creating a magazine for the contact center industry was born. I had left my job after a number...
Contact Center Pipeline March 2019 Issue Cover

Contact Center Pipeline Magazine: Inside Our March 2019 Issue

Welcome to our 10-Year Anniversary issue! The March issue represents 10 years of publishing Contact Center Pipeline! It is with sincere gratitude to our...
Innovative Training for the Contact Center

Contact Center Pipeline Magazine: Inside Our February 2019 Issue

Please take a few moments and see what our February issue has to offer. We cover many of those topics that challenge us every...