Welcome to October’s Top 5 Blog Posts. To begin, Pablo explains how to successfully implement AI in our centers, where the first big step is creating a Center of Excellence to guide the process.
Next, in Paul’s interview with Brendan, he details the FCC’s new rules under the Telephone Consumer Protection Act, regarding how and when companies can contact consumers. Then, Brendan talks with both Paul and Melody to expand on how a few recent court decisions are affecting these rules.
Vladimir switches gears and guides us through the benefits and how-to of implementing a true omnichannel experience for our customers.
To wrap up our list, Nicholas shows how SMBs can achieve the Big Four elements of CX without the enterprise-level cost.
The Journey to the New World of AI
In an era where AI is reshaping the landscape of customer service and personalization, the industry is undergoing a profound transformation to adapt to new interaction models.
Understanding FCC’s New Rules
The Federal Communications Commission (FCC) has a new set of rules covering the rights of consumers to not be reached by companies without their permission.
SPECIAL REPORT: Supreme Telemarketing Changes?
U.S. telemarketing laws are being disrupted thanks to a series of critical court decisions that will very likely affect how contact centers manage contacting and engaging with customers and prospects.
How To Avoid Repeats…Repeats…
If there’s anything a customer hates, it’s when a company disrespects their time. There are many ways this can happen. But in customer experience (CX) interactions, one of the most frustrating things a company can do is make customers repeat information they have already provided.
How to Deliver Excellent CXs
As we go through 2025, one thing is clear: the relentless focus on a constantly improving customer experience (CX) isn’t going anywhere.
