data security

Holiday spending and the quickly evolving ways people buy and sell things was on my mind on a recent trip that took me through...

Imagine there is an angry customer calling your contact center. They threaten to cancel their service. They provide their name and mailing address, but...

“Bad guys” seem to be lurking around every corner these days. Whether you are a financial institution protecting people’s money and identities or are...

Did you know that your marketing organization has invested significant dollars in brand awareness and developing a strong business reputation? Do you know that...