data security
Are You Protected? Why Every Contact Center Needs Social Engineering Training
Imagine there is an angry customer calling your contact center. They threaten to cancel their service. They provide their name and mailing address, but...
Fraud Prevention
“Bad guys” seem to be lurking around every corner these days. Whether you are a financial institution protecting people’s money and identities or are...
PCI Compliance: An Overview of PCI Standards
Did you know that your marketing organization has invested significant dollars in brand awareness and developing a strong business reputation? Do you know that...
