Tag: data security

One of the realities of working in customer service today is that you probably handle a significant amount of customer data on a daily...

February may be short on days, but not on thoughtful content from our expert authors. Our top 5 most-read posts for the month ranged...

Cybercriminals exposed 2.8 billion consumer data records in 2018. Breaches have given fraudsters an immense amount of data to work with. Criminals are taking...

If you have never experienced a data breach of your private information, you are likely in the minority. According to the Consumer Protection Bureau,...

Hoarding data has been the standard practice for most businesses for years. Whether it’s customer data, email, survey data, presentations, reports, zip files, log...

Data protection systems and tools that are currently on the market offer robust protection against external cyber threats. For most businesses, though, the most...

Businesses are facing ever-increasing risks of fraud and cybercrime. Every day brings more reports of security breaches and compromised customer data. Cybercriminals are clever...

As organizations plan for success in 2019, emerging trends will influence how customer service is delivered. The evolving landscape will drive changes in how...

Holiday spending and the quickly evolving ways people buy and sell things was on my mind on a recent trip that took me through...

Imagine there is an angry customer calling your contact center. They threaten to cancel their service. They provide their name and mailing address, but...

“Bad guys” seem to be lurking around every corner these days. Whether you are a financial institution protecting people’s money and identities or are...

Did you know that your marketing organization has invested significant dollars in brand awareness and developing a strong business reputation? Do you know that...