Sangeeta Bhatnagar
Sangeeta Bhatnagar is Founder of the boutique Human Capital firm SB Global, which focuses on talent acquisition and training (live and virtually) for top-tiered Contact Center & CX professionals. With an emphasis on Human Behavior, Sangeeta helps companies to attract, retain and develop top talent using behavior models, strategies and Emotional Intelligence principles. Sangeeta was selected as one of ICMI's "Top 50 Customer Service Thought Leaders on Twitter." She co-authored the Amazon #1 best-selling anthology "Called to Action," and she is Chair of the Greater Toronto Area Contact Centre Association.
Secure at Home: Protecting Ourselves, Our Brand, Business and Customers
During the summer of the COVID pandemic, sudden urgency emerged to get everyone home safely. Massive amounts of on-site agents were suddenly sent home...
Using DISC Temperaments to Support Team Members During Stressful Times
FACT: Stress is a huge side-effect of any sudden change. We all react to stress differently. Have you noticed an occasional change in behavior...
Leadership Insights: Rising Above COVID Challenges
More than six months ago, the world changed for everyone. In most places, people were sent home to work remotely. The contact center industry...
The Covid-19 Crisis: Do We Put Our Energy into People, Process or Technology?
COVID-19 has impacted everyone’s lives in so many ways. As we all learn to navigate our way through this global crisis, there are increasing...
