Sangeeta Bhatnagar
Sangeeta Bhatnagar is Founder of the boutique Human Capital firm SB Global, which focuses on talent acquisition and training (live and virtually) for top-tiered Contact Center & CX professionals. With an emphasis on Human Behavior, Sangeeta helps companies to attract, retain and develop emotionally intelligent and adaptable teams. Sangeeta was selected as one of ICMI’s “Top 25 Customer Service Thought Leaders on Twitter.” She co-authored 4 Best-selling books, a frequent speaker at conferences and contributor to various publications. Sangeeta is the Chair of the Greater Toronto Area Contact Centre Association. LinkedIn: https://www.linkedin.com/in/sbglobal/ Twitter: @sbhatnagar212
