Sangeeta Bhatnagar
Secure at Home: Protecting Ourselves, Our Brand, Business and Customers
During the summer of the COVID pandemic, sudden urgency emerged to get everyone home safely. Massive amounts of on-site agents were suddenly sent home...
Using DISC Temperaments to Support Team Members During Stressful Times
FACT: Stress is a huge side-effect of any sudden change. We all react to stress differently. Have you noticed an occasional change in behavior...
Leadership Insights: Rising Above COVID Challenges
More than six months ago, the world changed for everyone. In most places, people were sent home to work remotely. The contact center industry...
The Covid-19 Crisis: Do We Put Our Energy into People, Process or Technology?
COVID-19 has impacted everyone’s lives in so many ways. As we all learn to navigate our way through this global crisis, there are increasing...