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Contact Center Pipeline Blog
Blog
Magazine
Most Popular
Contact
About
Advertise
Popular
Agent Engagement
Agent Experience
Customer Experience
Leadership
Remote Working
Staffing
Technology
Workforce Management
Commentary
Sponsored
Magazine
Dick Bucci
12 POSTS
0 COMMENTS
https://pelorusreports.com/
Dick Bucci is the Founder and Chief Analyst at
Pelorus Associates
, which provides market research and consulting services to the contact center industry.
Legal and Regulatory Developments In 2021—And What to Expect In 2022
Dick Bucci
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Mar 18, 2022
Toward a Customer Experience Hub
Dick Bucci
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Nov 23, 2021
From WFO to WEM
Dick Bucci
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Nov 17, 2021
Biden Administration Impact on Contact Centers
Dick Bucci
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Apr 1, 2021
Contact Center Recruiting: Tap into the Older Workforce
Dick Bucci
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Feb 11, 2021
Legal and Regulatory Developments in 2020—and What to Expect in 2021
Dick Bucci
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Jan 14, 2021
Important Trends in Workforce Management Technology
Dick Bucci
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Jul 28, 2020
Things I Wish Someone Would Invent
Dick Bucci
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Apr 9, 2020
Consumers Demand More Data Privacy Protections—California Responds
Dick Bucci
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Nov 19, 2019
Four Ways to Attract and Retain Millennial Agents
Dick Bucci
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Aug 7, 2019
Promote Better Work-Life Balance in the Contact Center
Dick Bucci
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May 28, 2019
5 Important Trends That Impact Contact Centers Today and into the...
Dick Bucci
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Oct 30, 2018
Contact Center Pipeline Blog