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Dick Bucci

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https://pelorusreports.com/
Dick Bucci is the Founder and Chief Analyst at Pelorus Associates, which provides market research and consulting services to the contact center industry.
Legal and Regulatory Developments In 2021—And What to Expect In 2022

Legal and Regulatory Developments In 2021—And What to Expect In 2022

Dick Bucci -
Toward a Customer Experience Hub

Toward a Customer Experience Hub

Dick Bucci -
From WFO to WEM

From WFO to WEM

Dick Bucci -

Biden Administration Impact on Contact Centers

Dick Bucci -

Contact Center Recruiting: Tap into the Older Workforce

Dick Bucci -

Legal and Regulatory Developments in 2020—and What to Expect in 2021

Dick Bucci -

Important Trends in Workforce Management Technology

Dick Bucci -

Things I Wish Someone Would Invent

Dick Bucci -

Consumers Demand More Data Privacy Protections—California Responds

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Four Ways to Attract and Retain Millennial Agents

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Promote Better Work-Life Balance in the Contact Center

Promote Better Work-Life Balance in the Contact Center

Dick Bucci -
Call Center Authentication and Routing

5 Important Trends That Impact Contact Centers Today and into the...

Dick Bucci -

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