Tag: CRM

Knowledge Management: Four Selection Criteria to Increase Customer Lifetime Value

Pipeline Guest Post -
Time to Create a Better Desktop

Time to Create a Better Desktop

Lori Bocklund -
Measuring First-Contact Resolution

Measuring First-Contact Resolution

Lori Bocklund -
How to Elevate Your Customer and Agent Experience

How to Elevate Your Customer and Agent Experience

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Contact Centers are Revenue Engines

Lost in the Labyrinth: If Information is Currency, Contact Centers are...

Kathleen Peterson -
Technology: The Catalyst for Service Excellence

Technology: The Catalyst for Service Excellence

Brian Hinton -
Contact Center Technology and Omnichannel Success

Will New Technology Drive Omnichannel Success?

Brian Hinton -
Spotlight Q and A

Solutions Q&A: InGenius

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Sponsored Post by InGenius

InGenius

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Underutilized Metrics

CRM and the Contact Center

Lori Bocklund -
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