Tag: call center training
Four Proven Practices to Elevate the Impact of Your Online Training
In the mad scramble to move more than 90% of our nation’s contact center agents to work at home, the focus was on technology—keeping...
Top 5 Posts in June
More contact center leaders have begun to turn their thoughts from crisis mode to planning for next steps. Operating during a pandemic has underscored...
Don’t Reduce People to Numbers… or Should You?
Assessment tools have been an industry standard in human resources management for a while. At times, this may feel cold and very corporate, as...
Upskilling the Contact Center: Planning for Your Agents’ Future in an Era of Uncertainty
The impact of the coronavirus pandemic continues to unfold, shifting last quarter’s priorities to the back-burner. As more communities around the world go on...
Meet Customer Contact Strategies: Our January 2020 Wall of Fame Honoree
Contact Center Pipeline's
SPONSOR WALL OF FAME Company name:
Customer Contact Strategies CEO/Founder:
Michele Rowan When founded:
2009 Describe your company:
We help companies design/expand their work-at-home programs for contact centers via custom...
Continuous Learning in an Age of Continuous Turnover
Remember your driver’s exam? It’s been a while, but it likely went something like this: You read the driver’s handbook and memorized the rules...
Top 5 Posts in July
The Pipeline blog has been heating up all month! Our most-read topics in July included blog posts on aligning agent metrics with key customer...
