Tag: call center training
Meet Customer Contact Strategies: Our January 2020 Wall of Fame Honoree
Contact Center Pipeline's
SPONSOR WALL OF FAME Company name
Customer Contact Strategies CEO/Founder
Michele Rowan When founded
2009 Describe your company
We help companies design/expand their work-at-home programs for contact centers via custom...
Continuous Learning in an Age of Continuous Turnover
Remember your driver’s exam? It’s been a while, but it likely went something like this: You read the driver’s handbook and memorized the rules...
Top 5 Posts in July
The Pipeline blog has been heating up all month! Our most-read topics in July included blog posts on aligning agent metrics with key customer...
