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Contact Center Pipeline is monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.
Contact Center Pipeline Author Wall of Fame

Meet Lori Bocklund: Our February 2020 Wall of Fame Honoree

Contact Center Pipeline's AUTHOR WALL OF FAME Lori Bocklund is President of Strategic Contact, an independent consulting firm that helps companies optimize the value of their...
2020 Sponsor Wall of Fame

Meet Customer Contact Strategies: Our January 2020 Wall of Fame Honoree

Contact Center Pipeline's SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom...
Happy Holidays from Contact Center Pipeline

Happy Holidays!

Wishing all of our readers a safe and happy holiday season, and a prosperous new year!

Wishing All of Our Readers a Happy Thanksgiving!

Today is Thanksgiving Day in the United States. We would like to take this opportunity to express our sincerest gratitude to all of our...
Happy 4th of July

Happy Fourth from Pipeline!

We hope that you enjoy your Independence Day celebration—and have a happy and safe 4th of July!

Would You Do That to Your Mother?

A Q&A with author and customer experience pioneer Jeanne Bliss. In her latest book, Would You Do That to Your Mother? The “Make Mom Proud”...
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in November

Take a look at our top five blog posts for the month to see which topics your fellow contact center professionals were most interested...
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in October

October is a great time to be in the contact center. The month kicks off with Customer Service Week celebrations and, in some parts...
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in September

Take a look at our top five blog posts for the month to see which topics your fellow contact center professionals were most interested...
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in August

Curious about the most popular topics that contact center professionals were reading in August? Take a look at our top 5 posts for the...
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in July

July was a busy month with lots of activity on the Pipeline blog. The top topics on contact center folks’ summer reading lists included...
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in June

Wondering what your fellow contact center professionals were reading about in June? Take a look at our top 5 posts for the month—topics included...