Jim Rembach

Jim Rembach
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https://callcentercoach.com/jim-rembach
Jim Rembach, President of Call Center Coach, is a 25-year contact center veteran, AI engineer, and execution expert. He builds custom apps and AI assistants that guide and support supervisors to lead the way you expect - every day, every location. His mission: stop training, start executing.
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Reversing the Contact Center Leadership Drift

Reversing the Contact Center Leadership Drift

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5 Reasons You are Probably Missing the Greatest Opportunity in Our...

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A common cause of customer service new-hire turnover in contact centers

Quick Tip: One Word That Infuriates Customers (and You Use It...

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lost art asking questions

Lost Art of Asking Questions Is Priceless

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Retaining vs Defecting Customers

When Retaining Customers Is Worse Than Defecting Customers

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Call Center Agent Appreciation

”My Husband Just Died“: What Will Your Agents Do Next?

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