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Jim Rembach

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https://www.fastleader.net
Jim Rembach is a former frontline supervisor and top industry influencer. He is the President of the Call Center Coach Virtual Leadership Academy, Host of the Fast Leader Show Podcast, Customer Service Weekly Podcast, and the Contact Center Virtual Summit. He is a Certified Emotional Intelligence Practitioner, Employee Retention Specialist, Better Place to Work Expert, and Team Quotient Expert.

5 Reasons You are Probably Missing the Greatest Opportunity in Our...

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A common cause of customer service new-hire turnover in contact centers

Quick Tip: One Word That Infuriates Customers (and You Use It...

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lost art asking questions

Lost Art of Asking Questions Is Priceless

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Retaining vs Defecting Customers

When Retaining Customers Is Worse Than Defecting Customers

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Call Center Agent Appreciation

”My Husband Just Died“: What Will Your Agents Do Next?

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