Tag: compliance

As the year draws to a close, I extend wishes to you and your loved ones for the best of holidays and a very...

Imagine there is an angry customer calling your contact center. They threaten to cancel their service. They provide their name and mailing address, but...

“Bad guys” seem to be lurking around every corner these days. Whether you are a financial institution protecting people’s money and identities or are...

The April 2016 issue of Contact Center Pipeline is available online. Here is what you’ll find inside: FEATURE ARTICLES Employee Advocacy By Susan Hash An empowered and impassioned...