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Are You Protected? Why Every Contact Center Needs Social Engineering Training
Imagine there is an angry customer calling your contact center. They threaten to cancel their service. They provide their name and mailing address, but...
Fraud Prevention
“Bad guys” seem to be lurking around every corner these days. Whether you are a financial institution protecting people’s money and identities or are...
Contact Center Pipeline Magazine: A Look Inside Our April 2016 Issue
The April 2016 issue of Contact Center Pipeline is available online. Here is what you’ll find inside:
FEATURE ARTICLES
Employee Advocacy
By Susan Hash
An empowered and impassioned...
