Are you ready for a digital transformation in your center? If so, check out Daniel’s article in this month’s top 5 blog posts. He will help you to plan and execute a successful strategy.
Have you been thinking of moving to the cloud? Before you do, read over Dave’s insights to make sure you are moving for the right reasons and keeping your business objectives in mind.
Next up in this month’s top posts, Kathleen guides us on how to find and seize professional opportunities in today’s ever-changing landscape.
Did you know NICE now offers a unified top-tier UCaaS and CCaaS solution to facilitate seamless customer experiences? Read on below to learn more about how they can help you.
Doug wraps things up on our top 5 by sharing his experiences with unifying global centers to deliver consistent value.
The Bright Future of Voice Self-Service
Contact centers have been slowly restructuring aging and outdated voice channels to adjust for the mobile device/smartphone era and advances in artificial intelligence (AI), machine learning (ML), natural language understanding, and other enabling technologies.
Why (and How) Move to the Cloud
There is much to recommend about the value of cloud-based contact centers. Most leading platforms have made cloud-first their primary architecture. But when it comes time to move, make sure you move to the cloud for the right reasons and with your business goals in mind. The wrong objectives can lead to major failure and missed opportunity.
Proximity Ambition and the Contact Center
Proximity is defined as “the property of being close together.” The concept of “Land of Opportunity” is one in which individuals have ample chances to succeed and achieve their goals. Historically, the Contact Center has epitomized this ideal. Numerous narratives exist of individuals who began their journey in the Contact Center and ascended to diverse positions.
It’s Proven – You Really Can Buy Customer Satisfaction
By NICE
“You’re joking, right?” “So what’s the catch?” These are the most common questions, among others, that have customers and analysts alike both grinning from ear to ear and scratching their heads. Why has NICE put together an all-in-one UCaaS offering at an unbeatable price? The answer is quite simple – customers asked for it. But there are a few facets that come into play to reach such a simple response.
The Route to Global Contact Center Success
As organizations increase their global footprint, one of the greatest challenges they face is unifying geographically diverse units and delivering consistent value. Since oftentimes the buildouts involve uniting existing units with their own operational models, a global strategy is required.
