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Contact Center Trends - A Sole Source of Data

Hot Trends Impacting Contact Centers: A Sole Source of Data

In our mid-year series discussing hot topics impacting contact centers, we have presented insights from industry experts on employee engagement, IoT-enabled service strategies, artificial...

Top 5 Posts in March

Our most-read blog post in March was Kathleen Peterson’s insightful look back at McKinsey & Company’s decade-old research into the impact of Moments of...
3 Winning Data Strategies for your Customer Service Call Center

The 3 Winning Data Strategies for Contact Center Success

Effective data use can separate the preeminent contact centers from the rest of the pack. As you work to leverage your center’s data, consider...