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Tag: QA

Key Trends in Agent Productivity

Key Trends in Agent Productivity

Brendan Read -
“Hearing” and Heeding Today’s Customers

VENDOR ROUNDTABLE: “Hearing” and Heeding Today’s Customers

Brendan Read -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in October

Linda Harden -
Should Agents Work from Home?

Should Agents Work from Home?

Brendan Read -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in July

Linda Harden -
Work From Home…Are You Sure of the Future?

Work from Home… Are You Sure of the Future?

Kathleen Peterson -
What Call Center Managers Need to Know About AI Text Analytics

What Call Center Managers Need to Know About AI Text Analytics

Sponsored Post -
Customer Experience Perfection Is Easy to Achieve

Customer Experience Perfection Is Easy to Achieve

Sponsored Post -

AI-Enabled Agent Assessment: Now It’s a Reality

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Speech Analytics and Modernizing Agent Performance Measurement with the Customer in...

Scott Bakken -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in October

Susan Hash -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in October

Susan Hash -
QA in an Omnichannel World

QA in an Omnichannel World

Susan Hash -
Call-Center-Inside-View-Feature

Inside View: Moni Smart Security

Susan Hash -
First Steps on the Contact Center Omnichannel Journey

Omnichannel: Reevaluating the QA Process

Susan Hash -
align frontline training with QA

How to Align Frontline Training with QA Results

Pipeline -

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