Verint CX Automation

Tag: speech analytics

Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in August

Linda Harden -
Proximity Ambition and the Contact Center

Proximity Ambition and the Contact Center

Kathleen Peterson -
The Future of QA in Contact Centers

The Future of QA in Contact Centers

Pipeline Guest Post -
Voicing Excellent CX

Voicing Excellent CX

Pipeline Guest Post -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in April

Linda Harden -
“Hearing” and Heeding Today’s Customers

VENDOR ROUNDTABLE: “Hearing” and Heeding Today’s Customers

Brendan Read -
The Transformational Power of Quality Monitoring

The Transformational Power of Quality Monitoring

Pipeline Guest Post -
Protecting Your Most Sensitive Data

Protecting Your Most Sensitive Data

Scott Bakken -
Analyzing the Analytics

Analyzing the Analytics

Brendan Read -

Speech Analytics and Modernizing Agent Performance Measurement with the Customer in...

Scott Bakken -
Leading with Empathy, November 2020 Feature

Contact Center Pipeline Magazine: Inside Our November 2020 Issue

Linda Harden -

Analytics-Infused Training: How to Nurture Agent Growth and Customer Happiness

Pipeline Guest Post -

Caring for Customers During a Pandemic

Susan Hash -

The Roarin’ Twenties Redux

Paul Stockford -

Use Agent Voice DNA to Improve Contact Center Hiring Results

Scott Bakken -

How AI Can Make the Holidays Bright

Pipeline Guest Post -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in October

Susan Hash -

KISS Method: “Keep it Simple with Speech”

Scott Bakken -
Say Goodbye to Agent Turnover, Not Your Agents

Say Goodbye to Agent Turnover, Not Your Agents

Pipeline Guest Post -
Contact Center Hiring & Retention: Using AI to Predict Better Job Candidates

Contact Center Hiring & Retention: Using AI to Predict Which Job...

Scott Bakken -
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