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Paul Stockford

Paul Stockford
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Paul Stockford is Chief Analyst at Saddletree Research, which specializes in contact centers & customer service.

Eight Days a Week: The Always-On Contact Center

In February 1965, The Beatles released a song called “Eight Days a Week” as a single to the U.S. market before it appeared on...

Robocalls? Don’t Shoot Me, I’m Only the Harmonica Player

In January 1973, Elton John released his sixth studio album. Entitled, “Don’t Shoot Me I’m Only the Piano Player,” the album was Elton’s second...
CX Versus GX: When Worlds Collide

CX Versus GX: When Worlds Collide

Let me start by once again offering a real-world experience, such as the one I described in my April 2019 column, CX Pundits vs....