Paul Stockford | Contact Center Pipeline Blog

30 POSTS 0 COMMENTS

Paul Stockford served as Chief Analyst at Saddletree Research, which specialized in contact centers & customer service, from 1999-2022.

Disruptive Disruptors Disrupting

Disruptive Disruptors Disrupting

Paul Stockford - Nov 17, 2022

Adios…

Adios…

Paul Stockford - Feb 3, 2022

Ch-Ch-Changes

Ch-Ch-Changes

Paul Stockford - Jan 18, 2022

Old and In the Way

Old and In the Way

Paul Stockford - Oct 28, 2021

I Want to Take You Higher

I Want to Take You Higher

Paul Stockford - Oct 26, 2021

Games People Play

Paul Stockford - Aug 24, 2021

The Times They Are a-Changin’

Paul Stockford - Aug 5, 2021

Artificial Intelligence—The Post-Pandemic Contact Center Superhero

Paul Stockford - Apr 27, 2021

Davy Crockett, Analytics and the New Frontier

Paul Stockford - Mar 30, 2021

Can You Say Con-tin-gen-cy?

Paul Stockford - Mar 11, 2021

The Rocket Man and a Watershed Year

Paul Stockford - Feb 10, 2021

I’ve Looked at Clouds from Both Sides Now

Paul Stockford - Dec 30, 2020

Agile CX 201—Practical Applications

Paul Stockford - Nov 4, 2020

Changes in Contact Center latitudes, Changes in AI Attitudes

Paul Stockford - Sep 29, 2020

Automation: The Contact Center’s Grocer

Paul Stockford - Aug 12, 2020

The Long and Winding Road

Paul Stockford - Jul 16, 2020

COVID-19 and the Contact Center: Horror, Heartache, Humanity and Hope

Paul Stockford - Jun 10, 2020

On-Trend: At-home Agents

Paul Stockford - May 22, 2020

The Roarin’ Twenties Redux

Paul Stockford - Apr 22, 2020

10 COVID-19 Tips for the Contact Center

Contact Center and COVID-19: Lessons Learned

Paul Stockford - Apr 7, 2020

12 Page 1 of 2