Tag: CX
Inside View: Sweetwater Founder & CEO Chuck Surack
In 1979, when musician and entrepreneur Chuck Surack founded Sweetwater Sound, a mobile recording studio in the back of his VW bus, he never...
Agile CX 201—Practical Applications
Remember being in school? I don’t remember much either, actually. But I do remember how classes were designated. The 101 class was always the...
Inside View: Ian Stokol, CCXP
The Customer Experience Professionals Association (CXPA) defines an outstanding CX practitioner as someone who “inspires excellence in all aspects of the CX discipline and...
Results-Focused Leadership: The Catalyst for CX Transformation
Customer experience (CX) has taken the world by storm. Not only have we witnessed the CX industry develop and grow, many private and public...
Top 5 Posts in October
Happy Halloween! We have plenty of treats in store for Pipeline readers with this collection of articles offering vital intelligence on industry trends, strategic...