Linda Harden
Linda Harden is President and Publisher of the monthly contact center management journal, Contact Center Pipeline. Our passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help run an effective and efficient operation.
Contact Center Pipeline Magazine: Inside Our November 2017 Issue
It’s November. We are celebrating Thanksgiving in the U.S., so it’s a great time to talk about gratitude. Our gratitude for our families, our...
Contact Center Pipeline Magazine: Inside Our October 2017 Issue
I hope your plans are in place and you are starting your celebrations for this week’s recognition of National Customer Service Week. The first...
Contact Center Pipeline Magazine: Inside Our September 2017 Issue
Hurricane Harvey, the first Category 4 hurricane to hit the United States in more than a decade, has devastated communities across southeast Texas. The...
Contact Center Pipeline Magazine: Inside Our August 2017 Issue
It’s summer time here in Annapolis, Maryland. The pool waters are warm and the sun is hot. That means it’s a great time to...
Contact Center Pipeline Magazine: Inside Our July 2017 Issue
Welcome to the July issue of Contact Center Pipeline. It is an honor to interview Bob Furniss in our July issue. Bob is the...
Contact Center Pipeline Magazine: Inside Our June 2017 Issue
I attended the ICMI Conference and Expo in Orlando, Fla., last week. It was a great event. I got to talk about ChatBots and...
Contact Center Pipeline Magazine: Inside Our May 2017 Issue
Know what I love best about the contact center industry? It is as relevant and as important today as ever. We are continuously challenged...
Contact Center Pipeline Magazine: Inside Our April 2017 Issue
Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all...
Contact Center Pipeline Magazine: Inside Our March 2017 Issue
This all started 8 years ago… in March 2008. It was a 24-page issue. We had 3 sponsors… and not many more subscribers than...
Contact Center Pipeline Magazine: Inside Our February 2017 Issue
February holds a special holiday… Valentine’s Day. I hope it’s a wonderful day of celebration giving you the chance to share your gratitude and...
Contact Center Pipeline Magazine: Inside Our January 2017 Issue
Special highlights in our January issue include our feature article where 17 industry leaders offer their insights on 2017. You will also find the survey...
End-of-Year Message from the Publisher
As the year draws to a close, I extend wishes to you and your loved ones for the happiest of holidays, and wish you...
Contact Center Pipeline Magazine: Inside Our December 2016 Issue
December is always a wonderful time of reflection to examine our goals, accomplishments and challenges and to look forward to another opportunity in the...
Contact Center Pipeline Magazine: Inside Our November 2016 Issue
This past January, we reported the results of a survey we conducted to shed light on our expected challenges and priorities for 2016. ...
Executive Talk: Chris Shortall, Destination XL Group
Chris Shortall is Vice President, Store Communications and Contact Center Operations at Destination XL Group. Chris does a wonderful job of explaining how their...
