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Nate Brown

Nate Brown
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Nate Brown is on a quest to improve the agent experience and the customer experience through creativity, knowledge, and hard work. In addition to being a Director of Customer Experience at UL, Nate is the VP of Communication for the HDI Music City Chapter and a well-known speaker in both the ICMI and HDI communities. You can read more on his site, CX Accelerator.
Fostering Loyalty with Customer Service Professionals

Fostering Loyalty with Customer Service Professionals

Do you ever feel like it’s impossible to keep great talent in a customer support environment? You’re not alone! Leaders all over the globe...
Customer Service Vision Statement

The Customer Service Vision Statement

I know what you may be thinking. Yet another meaningless corporate rah-rah statement that will be forgotten in a week!? I’m with you. Two...
The Key to Great Customer Service

The Key to Great Customer Service: Collaboration

When it comes to creating an exceptional service culture, nothing is more important than a team’s ability to collaborate well. Both the agent and...
Follow the 3's for a Meaningful Contact Center Performance Review

Follow “The 3 Cs” for a Meaningful Performance Review

Of all the things employees despise, end-of-year performance appraisals (PAs) are at the top of the list. The Washington Post has research to support...