![Nate Brown](https://blog.contactcenterpipeline.com/wp-content/uploads/2019/08/Nate-Brown-2019-96x96.jpg)
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Nate Brown is on a quest to improve the agent experience and the customer experience through creativity, knowledge, and hard work. In addition to being a Director of Customer Experience at UL, Nate is the VP of Communication for the HDI Music City Chapter and a well-known speaker in both the ICMI and HDI communities. You can read more on his site,
CX Accelerator.