Home Authors Posts by Nate Brown

Nate Brown

Nate Brown
Nate Brown is on a quest to improve the agent experience and the customer experience through creativity, knowledge, and hard work. In addition to being a Director of Customer Experience at UL, Nate is the VP of Communication for the HDI Music City Chapter and a well-known speaker in both the ICMI and HDI communities. You can read more on his site, CX Accelerator.
Customer Service Vision Statement

The Customer Service Vision Statement

I know what you may be thinking. Yet another meaningless corporate rah-rah statement that will be forgotten in a week!? I’m with you. Two...
The Key to Great Customer Service

The Key to Great Customer Service: Collaboration

When it comes to creating an exceptional service culture, nothing is more important than a team’s ability to collaborate well. Both the agent and...
Follow the 3's for a Meaningful Contact Center Performance Review

Follow “The 3 Cs” for a Meaningful Performance Review

Of all the things employees despise, end-of-year performance appraisals (PAs) are at the top of the list. The Washington Post has research to support...