![Leslie O'Flahavan](https://blog.contactcenterpipeline.com/wp-content/uploads/2020/12/oflahavan-leslie_blog192x192-96x96.jpg)
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E-WRITE's Leslie O'Flahavan helps people write well to customers. She delivers customized training for frontline agents, social media managers, and contact center leaders. She is a problem-solver for all written channels: email, chat, text and social. Leslie is a
LinkedIn Learning author of five customer service writing courses.