Verint Boundless

Eric Berg

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https://www.ccproconsulting.com
Eric Berg has been in the contact center industry for over 25 years and has founded two work-from-home contact centers. He is a leading work-from-home consultant specializing in creating roadmaps for contact centers to follow to become world-class work-from-home centers. Eric is also Co-Founder and executive board member of the Midwest Contact Center Association, representing 2,000 members at 450 contact centers.

Moving Contact Center Agents Home for the Long-Term

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Managing Different Personalities in the Contact Center

Managing Different Personalities in the Contact Center: The Platinum Rule

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Managing Attrition in a Strong Economy

Managing Attrition in a Strong Economy

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Absenteeism in the Contact Center

Absenteeism Is a Pain

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Stop Drama from Poisoning Your Customer Service Team

Stop Drama from Poisoning Your Customer Service Team

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Contact Center Holiday Season Staffing

Seasonal Hiring

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Celebrate National Customer Service Week

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Customer Perception of Offshore Call Center versus American Call Center

Customer Perception: Offshore vs. America

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promoting a culture of attendance

Promoting a Culture of Attendance

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empower agents key to customer satisfaction

Empowered Agents: A Key to Customer Satisfaction

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Avoid supervisor training failure

Avoid Supervisor Training Failure

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Path to Failure

Career Path to Failure

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cut attrition

Cut Attrition with an Effective Applicant Intake Process: Behavioral Interviews

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Cut Attrition

Cut Attrition with an Effective Applicant Intake Process: Assessments and Realistic...

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High Agent Turnover

High Turnover: Are Your Core Agents Suffering?

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Listen for change

Manage Change by Listening

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The Cost of A Bad Hire

The Cost of a Bad Hire

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Promoting a Culture of Recognition

Promoting a Culture of Recognition

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Why Training Matters

Why Training Matters: Linking Training Program Success to Larger Company Goals

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