Our Authors

CCP Blog contributors are well-known and highly regarded industry experts who are regular authors of Contact Center Pipeline’s monthly journal. Our contributors regularly address customer care and contact center management issues through consulting, writing and speaking engagements on a national and global level. Their opinions are their own, and they bring value to the CCP Blog through their various backgrounds, experience and industry expertise.

Editorial Director

Susan Hash

Susan Hash is the Editor of Contact Center Pipeline. She is a veteran business journalist with more than 20 years of specialized experience writing about customer care and contact centers.


Linda Harden

Linda Harden is President and Publisher of Contact Center Pipeline.

Contact Center Pipeline Blog