Describe your company:
NICE inContact, a NICE business, works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last.
What do you consider to be your company’s greatest achievement?
The partnership with our community of customers to constantly innovate customer experiences. This year we surpassed 500,000 agents in over 100 countries who rely on our CXone customer experience platform, all on the front lines delivering exceptional interactions. It’s truly a collective effort that manifests in innovation and value.
What do you see as the greatest challenge facing the contact center industry?
In the next five years, there will be more transformation in the way businesses provide customer experience than there was in the last 15 years combined. As CX is a leading brand differentiator, it’s imperative that contact centers foresee and understand their customers’ needs to stay ahead of evolving expectations.
What would contact center folks be surprised to learn about you or your company?
Our CEO, Paul Jarman, never leaves an interaction without asking, “How can I help?” By proactively reaching out, Paul creates a stronger culture of collaboration across the organization and destigmatizes the idea that turning to others is a sign of weakness—we view it as a sign of strength.
NICE inContact works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships. With NICE inContact CXone™, the complete cloud customer experience platform, we enable an exceptional agent and customer experience. NICE inContact is a part of NICE (Nasdaq: NICE), a worldwide provider of both cloud and on-premises enterprise software solutions.