Association Spotlight: Professional Association for Customer Engagement (PACE)

The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use an omnichannel approach to engaging their customers. For both business-to-business and business-to-consumer driven organizations, these channels include contact centers, email, chat, social media, web and text. While our Association was founded on contact center operations, the technology that fuels these businesses has advanced. We recognize that the digital transformation has forever changed the way in which our member companies engage their customers. We are passionate about growing businesses by improving the customer experience at the point of engagement.

PACE has grown into the largest association in the world providing solutions around omnichannel customer engagement strategies with respect to marketing, customer service and compliance. Our membership is made up of Fortune 500 companies, contact centers, BPOs, economic development organizations and technology suppliers that enable companies to contact or enhance contact with their customers.

PACE members are entitled to numerous benefits as part of their membership fee. Some of those benefits include, but are not limited to:

  • Online Communities
  • News and Blogs
  • Forums and Discussions
  • Membership Directory Access
  • Vendor Directory Access
  • National and Regional Chapter Events Attendance Discounts
  • Member User Access
  • Informative Webinars
  • Monthly Discussion Forums
  • Customer Engagement Development Training
  • Compliance Education
  • National/Regional Networking Events
  • Discounted Sponsorship and Exhibition Opportunities
  • Speaker Sponsorship Opportunities
  • Unlimited Visibility and Exposure

A core mission of PACE is to proactively balance industry best practices with current regulatory concerns around engaging customers. PACE is the only Association that has a complete Regulatory Guide that has become the industry standard when you want to know about Federal and State regulations.

We will enhance the ability of our members to provide outstanding customer engagement solutions in omnichannel contact center environments through:

  • Contact center advocacy
  • Programs for sharing industry best practices and advancing professional education
  • Meaningful and productive networking opportunities and events
  • Compliance guidance and accreditation, including increasing global regulatory awareness

From our National Convention and Washington Summit, Compliance Educational Series seminars, to our Regional Chapter events, PACE provides the tools and opportunities that allow businesses to become involved and stay engaged with amazing networking opportunities. Simply put, our members work with other members.

To Find out more about PACE,our National and Chapter events or to become a valued PACE member, please visit our website.

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