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Tiffany LaReau

Tiffany LaReau
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Tiffany LaReau is a Certified Workforce Manager and owns Human Numbers, a consulting firm that provides outsourced Forecasts, Schedules and WFM Staffing Models.
SWPP-Conference-Day1

SWPP Conference (Day 1)

I'm back in Nashville for my favorite conference of the year, the SWPP Annual Conference. It's my favorite because this conference is full of...
Coffee Anyone

Coffee, Anyone?

If you are a WFM Scheduler and need a quick way to boost employee morale, try out a test-run of offering three 10-minute breaks...
WFM on a Mac

WFMing on a Mac and in Excel Without Add-Ins

Have you ever tried to calculate how many people you’d need to answer 100 calls with a 30-second ASA and a 3-minute handle time? ...