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Tiffany LaReau

Tiffany LaReau
Tiffany LaReau is a Certified Workforce Manager and owns Human Numbers, a consulting firm that provides outsourced Forecasts, Schedules and WFM Staffing Models.
Contact Center Scheduling Tip for Night or Graveyard Shift

Scheduling Tip: How to Treat Night and Graveyard Shifts

There might be a sticky situation buried in the way you have to treat day, night and graveyard shifts. Night shifts might pay a...
SWPP 2017 Annual Conference Wrap-Up

Part 2: 2017 SWPP Annual Conference Wrap-up

Going to SWPP’s Annual Conference is like going to Workforce Management camp. Surrounding ourselves with like-minded buddies for three days is a powerful energy...
Society of Workforce Planning Professionals

2017 SWPP Conference: News & Notes from the Vendor Showroom

Last week, I was hanging out at SWPP’s 2017 Annual Conference in Nashville. One thing I especially enjoy about this conference (besides the sessions)...
SWPP Conference Image

30 Takeaways from the 2016 SWPP Conference

The 2016 SWPP Annual Conference in Nashville (April 4-6) was a lot of fun. I came home with a notebook full of facts...
Excel trick for counting days

WFM Excel Trick for Counting Days

I am a workforce manager, which means I need to count days for many reasons: payroll days for my staffing models; working days, so...
WFM Human Factors

WFM Human Factors

Q: How do you know if you work in a call center?A: You hear the term “shrinkage” and it doesn’t make you laugh.—Greg Levin Human...
WFM Budget Prep

WFM Budget Preparation: Calendar Days

Every year after the start of the 2nd quarter, I begin preparing next year’s staffing models in anticipation that someone on the executive team...
Workforce Management 4th of July

2015 Tricky Holiday Winner: Independence Day

Every year, we Workforce Managers get to play with unique and exciting situations around holidays. This year the special one to look out for...

SWPP: Workforce Manager Salary Poll Results

Final notes from the 2015 SWPP Annual Conference, Day 3: During my three days in Nashville, I conducted an in-person poll to find out the...

SWPP: 2015 WFM Pro of the Year Winner & Finalists Share Tips & Nightmares

More tips, news and notes from the 2015 SWPP Annual Conference, Day 3: I was fortunate enough to grab some time with the winner and...

SWPP: Ask The Workforce Wizard

More tips, news and notes from the 2015 SWPP Annual Conference, Day 3: Workforce Wizard Tip: AUX reason codes are a great substitute for paper...

SWPP: WFM Quick Tips & Brain Food

More tips, news and notes from the 2015 SWPP Annual Conference, Day 3: From the "60 Ideas in 60 minutes" session: Penny Reynolds was transcribing...