SWPP-Conference-Day2
Illustration by Eric Jackson
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More news and notes from the 2015 SWPP Annual Conference, Day 2:

SWPP Announces 2015 Workforce Management Professional of the Year

The 2015 Workforce Management Professional of the Year is Denise Kapalko from Optum! Congratulations, Denise!

Other Conference Notes

I missed out on “Operations Overview: A Best Practices Showcase” because the room was sold out… more sessions like these next year, please!

Benchmarking: The last time I looked in to this (1990s-era) the high-end full-suite WFM software cost around $100k. Today, it could run in the millions.

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