More news and notes from the 2015 SWPP Annual Conference, Day 2:
SWPP Announces 2015 Workforce Management Professional of the Year
The 2015 Workforce Management Professional of the Year is Denise Kapalko from Optum! Congratulations, Denise!
Other Conference Notes
I missed out on “Operations Overview: A Best Practices Showcase” because the room was sold out… more sessions like these next year, please!
Benchmarking: The last time I looked in to this (1990s-era) the high-end full-suite WFM software cost around $100k. Today, it could run in the millions.