If you are a WFM Scheduler and need a quick way to boost employee morale, try out a test-run of offering three 10-minute breaks in place of the traditional two 15-minute breaks. Employees love this because they feel like they’re getting an extra break and don’t have to work any extra time to get it. It can also make time off the phone more predictable, and might even improve shrinkage.
Always check your compliance laws first, and make sure you grab some before-and-after adherence reports. You can also use an informal employee satisfaction survey to quantify the results of the experiment.