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Take a Bow… Receive a Round of Applause!

The expression “take a bow” is defined by the Merriam-Webster Dictionary as “to bow toward an audience that is applauding. It is often used...
Stop Drama from Poisoning Your Customer Service Team

Stop Drama from Poisoning Your Customer Service Team

In my 25 years in the contact center industry, I have seen a lot of drama. Before I knew how to handle it, I...
Coffee Anyone

Coffee, Anyone?

If you are a WFM Scheduler and need a quick way to boost employee morale, try out a test-run of offering three 10-minute breaks...
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