Tag: employee morale

The expression “take a bow” is defined by the Merriam-Webster Dictionary as “to bow toward an audience that is applauding. It is often used...

In my 25 years in the contact center industry, I have seen a lot of drama. Before I knew how to handle it, I...

If you are a WFM Scheduler and need a quick way to boost employee morale, try out a test-run of offering three 10-minute breaks...