Verint CX Automation

Tag: performance management

Harnessing the Power of Data and Analytics - Part 2

Harnessing the Power of Data and Analytics – Part 2

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Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in January

Linda Harden -
Answering the Call

Answering the Call

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Why WFM Matters

Why WFM Matters

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Enabling Productive Solutions

Enabling Productive Solutions

Brendan Read -
“Hearing” and Heeding Today’s Customers

VENDOR ROUNDTABLE: “Hearing” and Heeding Today’s Customers

Brendan Read -
Onboarding for Customer Experience

Onboarding for Customer Experience

Janet LeBlanc -
Reflections of a Contact Center Leader

Reflections of a Contact Center Leader

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Communication Styles to Build Deeper Rapport

Communication Styles to Build Deeper Rapport

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From WFO to WEM

From WFO to WEM

Dick Bucci -

Invest in Your Human Capital in the Contact Center

Mark Pereira -

Speech Analytics and Modernizing Agent Performance Measurement with the Customer in...

Scott Bakken -

Contact Center Pipeline Magazine: Inside Our January 2021 Issue

Linda Harden -

Leading the Virtual and On-Site Workforce: 10 Top Practices for Managers

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Kathleen Peterson, April 2020 Author Wall of Fame

Meet Janet LeBlanc: Our December 2020 Wall of Fame Honoree

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Align Business, Contact Center and Technology Strategies

Lori Bocklund -

Using DISC Temperaments to Support Team Members During Stressful Times

Sangeeta Bhatnagar -

Working From Home—A Growing Necessity

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Strategic Communication: Techniques of Best-in-Class Voice Interactions

Kathleen Peterson -

Giving Tenure Vs. Merit Increases Erodes Productivity in Your Agents

Mike Dershowitz -
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