Janet LeBlanc

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Janet LeBlanc is a business strategist, keynote speaker and author. She is a leading authority in customer-centric leadership with award-winning results in driving transformational change. She coaches senior leaders of Fortune 100 companies and public institutions around the world to connect with customer perspectives and collaborate on how to design and deliver a Branded Customer Experience®. Branded Customer Experience® is a registered trademark of Janet LeBlanc & Associates Inc. All rights reserved.

Onboarding for Customer Experience

What Is Your Customer-Centric DNA?

Collaboration: Distinguishing the Buzz from the Buzzword

Results-Focused Leadership: The Catalyst for CX Transformation

Who Owns the Customer Experience?

Map Your Customer’s Journey

For Contact Center Professionals

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