Janet LeBlanc
Janet LeBlanc is a leading authority on customer value and experience management and president of Janet LeBlanc + Associates Inc. She consults for companies around the world by transforming how they interact with clients, deliver a branded customer experience, and achieve measurable performance improvements.
Map Your Customer’s Journey
Today’s customers own multiple technology devices and use them to interact with companies and brands like never before. People’s preference for—and reliance on—technology to...
