Tag: empathy

Becoming an Emotionally Intelligent Leader, Part 3

Becoming an Emotionally Intelligent Leader, Part 3

Sangeeta Bhatnagar -
Future-IZE your KPIs… and Your Frontline Experience!

Future-IZE your KPIs… and Your Frontline Experience!

Kathleen Peterson -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in March

Susan Hash -

In Unusual Times, Replace the Usual Customer Service Phrases

Leslie O'Flahavan -
Leading with Empathy, November 2020 Feature

Leading with Empathy: Demonstrate Understanding, Care and Compassion for Customers and...

Susan Hash -
Leading with Empathy, November 2020 Feature

Why Empathy in Leadership Matters

Mark Pereira -

The Importance of Soft Skills Training Beyond the Pandemic

Pipeline Guest Post -

Employee Engagement: 5 Lessons from a Pandemic

Pipeline Guest Post -

20 Empathy Statements to Show Stressed-Out Customers That You Care

Leslie O'Flahavan -
Leading with Empathy, November 2020 Feature

Contact Center Pipeline Magazine: Inside Our November 2020 Issue

Linda Harden -

Leadership Insights: Rising Above COVID Challenges

Sangeeta Bhatnagar -

The Covid-19 Crisis: Do We Put Our Energy into People, Process...

Sangeeta Bhatnagar -

The Impact of Altruism on a Servant Leadership Culture

Pipeline Guest Post -

What Seven Years in Prison Taught Me About Managing and Respecting...

Pipeline Guest Post -

When People Are Your Business, Behavior Is Your Product

Mike Dershowitz -
Onward and Upward… Or So the Saying Goes

Onward and Upward… Or So the Saying Goes

Kathleen Peterson -
Engaging the C-Wing

How to Improve Your Center’s Loyalty and Retention Rates

Mike Aoki -
The Cold Shoulder of Customer Care

The Cold Shoulder of Customer Care

Kathleen Peterson -
multitasking-and-long-term-planning

Don’t Push My Buttons

Kathleen Peterson -
Call Center Agent Appreciation

”My Husband Just Died“: What Will Your Agents Do Next?

Jim Rembach -
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