Tag: empathy

According to thefreedictionary.com, “onward and upward” is an expression that is defined as “something that you say in order to encourage someone to forget...

There is no such thing as, “just an address change” or a “simple customer question.” Every interaction is a loyalty situation: How that interaction...

Cold shoulder” is defined as “deliberate coldness or disregard, a slight or snub” (American Heritage Dictionary of Idioms). The term first appeared in writings...

It provides a sense of threat… that there is an “or else” at the end of that command! We live in a world where...

While sitting on the panel during a town hall meeting of contact center leaders, I was asked by Mary, one of the attendees, “I...