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Tag: customer satisfaction

WiserOwl Helps Global Eyewear Contact Center Save Millions

WiserOwl Helps Global Eyewear Contact Center Save Millions

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Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in August

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How AI Can Combat Staffing Challenges

How AI Can Combat Staffing Challenges

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Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in July

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The Employee Experience Movement

The Employee Experience Movement

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What to Write When Saying “No”

What to Write When Saying “No”

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Is Cost of Performance the Undiscovered X Factor?

Is Cost of Performance the Undiscovered X Factor?

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Leading with Empathy, November 2020 Feature

Leading with Empathy: Demonstrate Understanding, Care and Compassion for Customers and...

Susan Hash -
Khoros

Transform Your Contact Center from an Expense to a Revenue Source

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A common cause of customer service new-hire turnover in contact centers

Quick Tip: One Word That Infuriates Customers (and You Use It...

Jim Rembach -
Setting Service Level Objectives in the Call Center

Setting Service Level Objectives

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Four ways to expand quality monitoring in the customer service contact center

4 Ways to Expand the Value of Quality Monitoring

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Key Drivers Contact Center Agent Engagement

4 Key Drivers of Agent Engagement

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Key Metrics to Include in Your Call Center Omnichannel Strategy

Key Metrics to Include in Your Omnichannel Strategy

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Why Training Matters

Why Training Matters: Linking Training Program Success to Larger Company Goals

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