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Building a Win-Win Customer Strategy

Artificial Intelligence Pipeline Guest Post - May 30, 2023

When it comes to interacting with brands these days,...

How to Succeed in the New Normal

Customer Experience Mark Brody - May 25, 2023

In a business world that’s becoming increasingly digital, how...

Reinventing Hiring for Speed

Hiring Pipeline Guest Post - May 24, 2023

Operating a high performing contact center before the COVID-19...

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Tag: customer satisfaction

The Employee Experience Movement

What to Write When Saying “No”

Is Cost of Performance the Undiscovered X Factor?

Leading with Empathy: Demonstrate Understanding, Care and Compassion for Customers and...

Transform Your Contact Center from an Expense to a Revenue Source

Quick Tip: One Word That Infuriates Customers (and You Use It...

Setting Service Level Objectives

4 Ways to Expand the Value of Quality Monitoring

4 Key Drivers of Agent Engagement

Key Metrics to Include in Your Omnichannel Strategy

Why Training Matters: Linking Training Program Success to Larger Company Goals