Verint CX Automation

Tag: customer satisfaction

Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in November

Linda Harden -
Guiding Customers on Their Journeys

Guiding Customers on Their Journeys

Pipeline Guest Post -
Attack The Service/Support Points of Pain

Attack The Service/Support Points of Pain

Pipeline Guest Post -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in September

Linda Harden -
How One Agent Handles 20M Calls a Year

How One Agent Handles 20M Calls a Year

Sponsored Post -
Why You Need an AI Competency Center

Why You Need an AI Competency Center

Pipeline Guest Post -
How Exceptional Service Drives Business Success

How Exceptional Service Drives Business Success

Pipeline Guest Post -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in April

Linda Harden -
WiserOwl Helps Global Eyewear Contact Center Save Millions

WiserOwl Helps Global Eyewear Contact Center Save Millions

Sponsored Post -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in August

Linda Harden -
How AI Can Combat Staffing Challenges

How AI Can Combat Staffing Challenges

Pipeline Guest Post -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in July

Linda Harden -
The Employee Experience Movement

The Employee Experience Movement

Mark Brody -
What to Write When Saying “No”

What to Write When Saying “No”

Leslie O'Flahavan -
Is Cost of Performance the Undiscovered X Factor?

Is Cost of Performance the Undiscovered X Factor?

Linda Harden -
Leading with Empathy, November 2020 Feature

Leading with Empathy: Demonstrate Understanding, Care and Compassion for Customers and...

Susan Hash -
Khoros

Transform Your Contact Center from an Expense to a Revenue Source

Sponsored Post -
A common cause of customer service new-hire turnover in contact centers

Quick Tip: One Word That Infuriates Customers (and You Use It...

Jim Rembach -
Setting Service Level Objectives in the Call Center

Setting Service Level Objectives

Jay Minnucci -
Four ways to expand quality monitoring in the customer service contact center

4 Ways to Expand the Value of Quality Monitoring

Jay Minnucci -
12Page 1 of 2
NICE Rebrand Image

Insight & Inspiration

TechnologyCustomer ExperienceRemote WorkingArtificial IntelligenceMost PopularWorkforce Management

Featured

Resources

About

Copyright © 2023 Contact Center Pipeline. All Rights Reserved. / Terms of Use / Privacy / Cookies / Advertise

Contact Center Pipeline Blog