Tag: contact center technology

Audio solutions are an effective way to enhance mobility in an office communications network, delivering sophisticated capabilities such as adjustable noise cancellation and directional...

Do you have trouble hiring quality agents? Retaining the superstars? You’re not alone. Surveys suggest agent attrition is a top concern year after year....

February may have been short on days, but it wasn’t lacking useful content for running your contact center operation. Popular posts in the past...

With nearly 300 participants, Strategic Contact and Contact Center Pipeline proudly report the findings from our fourth annual Challenges and Priorities Survey. Here are...

As organizations plan for success in 2019, emerging trends will influence how customer service is delivered. The evolving landscape will drive changes in how...

Our 2018 contact center technology survey shows that some things never change, even in an era of massive change! It had been six years...

I’m pretty sure, regardless of the size of your center or company, you seek to deliver a great customer experience. And I’m willing to...

OK, let’s set the ground rules. We are interested in defining contact center technology that is worth following today. That doesn’t mean we want...

Our top 5 most-read posts in May offer valuable insights, recommendations and tips on managing contact center people, processes and technology. Dive in to...

As companies make decisions about sourcing for new contact center technology, a crucial question to answer is whether to pursue “best-of-breed” (BoB) solutions or...

In this final post in our omnichannel series, we asked our panel of industry experts to pinpoint the most important thing for leaders to...