contact center technology
Technology Worth Following
OK, let’s set the ground rules. We are interested in defining contact center technology that is worth following today. That doesn’t mean we want...
Top 5 Posts in May
Our top 5 most-read posts in May offer valuable insights, recommendations and tips on managing contact center people, processes and technology. Dive in to...
Smart Technology Decisions in a Changing Market
As companies make decisions about sourcing for new contact center technology, a crucial question to answer is whether to pursue “best-of-breed” (BoB) solutions or...
What You Need to Know About Omnichannel
In this final post in our omnichannel series, we asked our panel of industry experts to pinpoint the most important thing for leaders to...
