social customer service | Contact Center Pipeline Blog

Digital Customer Care: 10 Ways to Fix Not-Very-Good Tweets to Customers

Leslie O'Flahavan - Jul 22, 2021

How Embracing Digital Customer Service Can Create Brand Advocates

Chris Bauserman - Oct 29, 2019

Contact Center Nation

Want Your Customers to Love You? Start by Actively Listening!

Sponsored Post - Feb 13, 2018

Social Customer Service... Then and Now

Social Customer Service… Then and Now

Susan Hash - Dec 7, 2017

Set Response Times and Customer Expectations for Social Media Interactions with the Call Center

Set Response Times and Customer Expectations for Social Interactions

Susan Hash - Dec 16, 2015

Provide Social Customer Care Agents with Situation Guidelines for the Contact Call Center

Provide Social Customer Care Agents with Situation Guidelines

Susan Hash - Dec 8, 2015

Top-5-Contact-Center-Blog-Posts

Top 5 Posts in October

Pipeline - Oct 29, 2015

Call Center Customer Service Care Training Tip

Social Customer Care Training Tip

Susan Hash - Oct 22, 2015

A key consideration for your social customer service team

Social Customer Service: When to Respond, When to Escalate

Susan Hash - Aug 25, 2015