Tag: social customer service

Digital Customer Care: 10 Ways to Fix Not-Very-Good Tweets to Customers

Leslie O'Flahavan -

How Embracing Digital Customer Service Can Create Brand Advocates

Chris Bauserman -
Contact Center Nation

Want Your Customers to Love You? Start by Actively Listening!

Sponsored Post -
Social Customer Service... Then and Now

Social Customer Service… Then and Now

Susan Hash -
Set Response Times and Customer Expectations for Social Media Interactions with the Call Center

Set Response Times and Customer Expectations for Social Interactions

Susan Hash -
Provide Social Customer Care Agents with Situation Guidelines for the Contact Call Center

Provide Social Customer Care Agents with Situation Guidelines

Susan Hash -
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in October

Pipeline -
Call Center Customer Service Care Training Tip

Social Customer Care Training Tip

Susan Hash -
A key consideration for your social customer service team

Social Customer Service: When to Respond, When to Escalate

Susan Hash -