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Speech Analytics and Modernizing Agent Performance Measurement with the Customer in Mind
Speech analytics

Speech Analytics and Modernizing Agent Performance Measurement with the Customer in Mind

Scott Bakken -
0
Inside View: An Interview with Randal Hiester, Health First
Quality

Inside View: An Interview with Randal Hiester, Health First

Susan Hash -
0
Quality and Clarity: Passing and Receiving the Communication Baton
Communication

Quality and Clarity: Passing and Receiving the Communication Baton

Kathleen Peterson -
0
Findings from the Frontline Supervisor Survey
Supervisor Development

Findings from the Frontline Supervisor Survey

Jay Minnucci -
0
Top 5 Posts in July
Featured

Top 5 Posts in July

Susan Hash -
0
Bringing Quality Monitoring into the Heart of the Contact Center
Quality Monitoring

Bringing Quality Monitoring into the Heart of the Contact Center

Pipeline Guest Post -
0
A Culture of Trust
Workforce Management

A Culture of Trust

Jay Minnucci -
0
Top 5 Posts in January
Featured

Top 5 Posts in January

Susan Hash -
0
A Look Ahead: 17 on ’17 (Part 3)
Featured

A Look Ahead: 17 on ’17 (Part 3)

Susan Hash -
0
Contact Center Pipeline Magazine: Inside Our January 2017 Issue
Inside The Issue

Contact Center Pipeline Magazine: Inside Our January 2017 Issue

Linda Harden -
0
Use Technology to Optimize Staff
Technology

Use Technology to Optimize Staff

Lori Bocklund -
0
Executive Talk: Chris Shortall, Destination XL Group
Training & Development

Executive Talk: Chris Shortall, Destination XL Group

Linda Harden -
0
Conversing or Transacting?
Performance Objectives

Conversing or Transacting?

Jay Minnucci -
0
Top 5 Posts in June
Featured

Top 5 Posts in June

Pipeline -
0
Speech Analytics and Quality Monitoring
Quality Monitoring

Speech Analytics and Quality Monitoring

Jay Minnucci -
0
Top 5 Posts in March
Featured

Top 5 Posts in March

Pipeline -
0
4 Ways to Expand the Value of Quality Monitoring
Quality

4 Ways to Expand the Value of Quality Monitoring

Jay Minnucci -
0
Top 10 Posts of 2015
Featured

Top 10 Posts of 2015

Pipeline -
0
Giving Customers a Voice in Quality Monitoring
Quality

Giving Customers a Voice in Quality Monitoring

Susan Hash -
0
Omnichannel: Reevaluating the QA Process
Quality

Omnichannel: Reevaluating the QA Process

Susan Hash -
0
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