Tag: customer data

The Secret to Unlocking Service Excellence Is Data

The Secret to Unlocking Service Excellence Is Data

Pipeline Guest Post -

Customer Experience & Fraud Prevention: Dueling Priorities for Today’s Contact Centers

Pipeline Guest Post -
Data Security

Secure at Home: Protecting Ourselves, Our Brand, Business and Customers

Sangeeta Bhatnagar -

How to Apply Predictive Analytics to Post-COVID Recovery, Part 2

Susan Hash -

How to Apply Predictive Analytics to Post-COVID Recovery, Part 1

Susan Hash -
How to Implement CCPA

How to Implement CCPA Without Impacting Customer Service

Pipeline Guest Post -

Balancing Customer Experience with Fraud Prevention in the Contact Center

Pipeline Guest Post -

It’s Time to Get More Out of Data

Lori Bocklund -

Consumers Demand More Data Privacy Protections—California Responds

Dick Bucci -
Leverage Customer Data to Deliver a Personalized Customer Experience

Leverage Customer Data to Deliver a Personalized Customer Experience

Susan Hash -
Are You Listening? Yes I Am. Great, Now Act on What You Heard from Me!

PCI Compliance: An Overview of PCI Standards

Sponsored Post -
Contact Center Analytics in Action: Using VoC to Create a Better Experience

The Straight Scoop on Contact Center Analytics

Brian Hinton -
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