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Take a Bow… Receive a Round of Applause!

The expression “take a bow” is defined by the Merriam-Webster Dictionary as “to bow toward an audience that is applauding. It is often used...
3 Easy Agent Appreciation Ideas

3 Easy Ways to Appreciate Your Agents During Customer Service Week

Happy Customer Service Week! Hopefully, your Customer Service Week celebration has kicked off and your agents are basking in the glow of much-deserved recognition,...
3 Easy Agent Appreciation Ideas

Top 10 Posts for Customer Service Week Inspiration

Happy Customer Service Week! No doubt you’ve already planned a week-long celebration for your customer care team that includes daily activities and recognition for...
Coffee Talk in the Contact Center

Coffee Talk with Mark Brody

I’m sure many of you, like me, are fans of “Saturday Night Live” or “SNL.” One of my favorites was Mike Myers as the...
Top 10 Contact Center Blog Posts for 2016

Top 10 Posts for 2016

As we approach the close of another year on the Pipeline blog, we wanted to take a quick look back to see which posts...
15 ideas for contact center management to show employees appreciation

15 Ideas for Showing Agents Appreciation: Ideas 11-15

Welcome to the final post in our agent appreciation series! The following are five more ideas for recognizing your agents as unique individuals who...
15 ideas for contact center management showing their agents appreciation

15 Ideas for Showing Agents Appreciation: Ideas 6-10

It’s the little things that you can do on a daily, weekly and monthly basis that make a huge difference in agents’ job satisfaction...
15 ideas for showing call center agent appreciation

15 Ideas for Showing Agents Appreciation: Ideas 1-5

August is a good time of the year to think about ways to recognize your frontline staff for the important role that they play...
A common cause of customer service new-hire turnover in contact centers

Quick Tip: End Team Huddles on a Positive Note

Taking the time to show frontline agents how much they’re valued is a critical role for the center management team—or should be. Jill Houghland,...

Frontline Appreciation

Today is National Employee Appreciation Day. It's a day to show your staff how much you appreciate the value that they contribute to your...