Tag: agent appreciation
Four Ways to Show Appreciation to Frontline Staff Beyond Customer Service Week
Why should you go out of your way to show your appreciation to employees beyond Customer Service Week? I can give you three good...
Customer Service Week 2020 Wrap-Up
We’re wrapping up Customer Service Week 2020 with themes, activities and comments from Fara Haron of Majorel, Mark Pereira of Briljent, and Centrical’s Gal...
More Customer Service Week 2020
In our second post on Customer Service Week 2020, Sitel Group’s Olivier Camino and Sweetwater’s Jeff Ostermann provide insights into their companies’ employee experience...
Customer Service Team Appreciation 2020
This has been a grueling year—a marathon of fear, uncertainty and constant course-corrections. Throughout it all, frontline customer service staff across industries have stepped...
Caring for Customers During a Pandemic
The impact of the coronavirus pandemic has been multilayered, creating widespread fear and stress over health and safety, income, finances, child care, elder care...
Take a Bow… Receive a Round of Applause!
The expression “take a bow” is defined by the Merriam-Webster Dictionary as “to bow toward an audience that is applauding. It is often used...
3 Easy Ways to Appreciate Your Agents During Customer Service Week
Happy Customer Service Week! Hopefully, your Customer Service Week celebration has kicked off and your agents are basking in the glow of much-deserved recognition,...
Top 10 Posts for Customer Service Week Inspiration
Happy Customer Service Week! No doubt you’ve already planned a week-long celebration for your customer care team that includes daily activities and recognition for...
Coffee Talk with Mark Brody
I’m sure many of you, like me, are fans of “Saturday Night Live” or “SNL.” One of my favorites was Mike Myers as the...
Top 10 Posts for 2016
As we approach the close of another year on the Pipeline blog, we wanted to take a quick look back to see which posts...
15 Ideas for Showing Agents Appreciation: Ideas 11-15
Welcome to the final post in our agent appreciation series! The following are five more ideas for recognizing your agents as unique individuals who...
15 Ideas for Showing Agents Appreciation: Ideas 6-10
It’s the little things that you can do on a daily, weekly and monthly basis that make a huge difference in agents’ job satisfaction...
15 Ideas for Showing Agents Appreciation: Ideas 1-5
August is a good time of the year to think about ways to recognize your frontline staff for the important role that they play...
Quick Tip: End Team Huddles on a Positive Note
Taking the time to show frontline agents how much they’re valued is a critical role for the center management team—or should be. Jill Houghland,...
Frontline Appreciation
Today is National Employee Appreciation Day. It's a day to show your staff how much you appreciate the value that they contribute to your...
