Happy Customer Service Week! No doubt you’ve already planned a week-long celebration for your customer care team that includes daily activities and recognition for their dedication and hard work. If you need a few more ideas or a bump of inspiration to keep the appreciation flowing, the following are our top 10 posts filled with tips for recognizing your staff.
Enhance Contact Center Engagement and Performance with Meaningful Recognition
In the contact center, recognition for a job well done does wonders for boosting morale and motivation. Research by the Society for Human Resource Management (SHRM) has confirmed that effective recognition programs also have a positive impact on retention and recruitment, two critical challenges for many contact centers.
Promoting a Culture of Recognition
Do you have a culture of retention or turnover? Do your employees feel like they are on a progressive journey, or that the foot they’re putting forward is halfway out the door? Here are some inspirational ideas and practices to show your agent population that they are important and necessary to the overall success of your organization.
Celebrate National Customer Service Week
Show your staff appreciation for the important work that they do! Customer service professionals work diligently all year to protect and enhance your brand. One week every year is set aside to recognize and reward these purveyors of positive energy. National Customer Service Week is celebrated annually during the first full week in October
15 Ideas for Showing Agents Appreciation: Ideas 1-5
August is a good time of the year to think about ways to recognize your frontline staff for the important role that they play in the organization’s success. National Customer Service Week (Oct. 3-7) is right around the corner, so many contact centers are already planning activities and events to show agents some extra love for their hard work and commitment.
15 Ideas for Showing Agents Appreciation: Ideas 6-10
It’s the little things that you can do on a daily, weekly and monthly basis that make a huge difference in agents’ job satisfaction levels. There are many types of activities and simple gestures that show agents how much they’re appreciated.
15 Ideas for Showing Agents Appreciation: Ideas 11-15
Welcome to the final post in our agent appreciation series! The following are five more ideas for recognizing your agents as unique individuals who bring value to your center.
Time Flies When You’re Having Fun
“Time flies when you’re having fun” is an idiom quite familiar to anyone that has been to a great party, family event, vacation or concert. First recorded around 1800, the idiom still applies today. Time flies while it is fun. If however, you are delayed at the airport for even a couple of hours those hours stretch out before you as if they will last forever. Your experience skews the perception of time.
5 Ways to Improve Engagement
Universities, consultants, authors and experts all have a lot to say about employee engagement. The attention paid to this topic is encouraging, as it is a critical ingredient in a high-performing company. The best insight, though, does not come from the experts. It comes right from the source—the employees themselves.
3 Nonfinancial Motivators That Influence Behaviors
Pay is a critical consideration for most contact center employees in whether they stay or leave, and how they view their role—and many managers have witnessed what a strong demotivator low pay can be. But once employees feel that they’re being fairly compensated for their contributions, daily motivation can be further encouraged by positive feedback and genuine appreciation, and recognition of the value that the individual brings to the team, contact center and organization.
3 Easy Agent Appreciation Ideas
Hopefully, your Customer Service Week celebration is in full swing by now and your agents are basking in the glow of much-deserved recognition, food and gifts. But if you’re looking for a few more ideas to show appreciation to your staff for the incredible work that they do, the following are three simple tips for making agents feel special this week.