Tag: agent recognition
Caring for Customers During a Pandemic
The impact of the coronavirus pandemic has been multilayered, creating widespread fear and stress over health and safety, income, finances, child care, elder care...
Five Essential Skills of Top Customer Service Reps
According to Bain & Company, organizations that excel at customer experience grow revenues 4%-8% above the rest of the market. Often, companies don’t understand...
Take a Bow… Receive a Round of Applause!
The expression “take a bow” is defined by the Merriam-Webster Dictionary as “to bow toward an audience that is applauding. It is often used...
Top 10 Posts for Customer Service Week Inspiration
Happy Customer Service Week! No doubt you’ve already planned a week-long celebration for your customer care team that includes daily activities and recognition for...
Recognizing and Appreciating Others
In today’s world of social media, digital self-service, chatbots and AI, your frontline customer care agents are the voice of your brand and your...
Top 5 Posts in September
The Labor Day holiday kicked off the month providing business leaders with the opportunity to reflect on the contributions of their workers and the...
Enhance Contact Center Engagement and Performance with Meaningful Recognition
In the contact center, recognition for a job well done does wonders for boosting morale and motivation. Research by the Society for Human Resource...
3 Nonfinancial Motivators That Influence Behaviors
Pay is a critical consideration for most contact center employees in whether they stay or leave, and how they view their role—and many managers...
