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Take a Bow… Receive a Round of Applause!

The expression “take a bow” is defined by the Merriam-Webster Dictionary as “to bow toward an audience that is applauding. It is often used...
3 Easy Agent Appreciation Ideas

Top 10 Posts for Customer Service Week Inspiration

Happy Customer Service Week! No doubt you’ve already planned a week-long celebration for your customer care team that includes daily activities and recognition for...
Recognizing and Appreciating Others

Recognizing and Appreciating Others

In today’s world of social media, digital self-service, chatbots and AI, your frontline customer care agents are the voice of your brand and your...
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in September

The Labor Day holiday kicked off the month providing business leaders with the opportunity to reflect on the contributions of their workers and the...
Enhance Contact Center Engagement and Performance with Meaningful Recognition

Enhance Contact Center Engagement and Performance with Meaningful Recognition

In the contact center, recognition for a job well done does wonders for boosting morale and motivation. Research by the Society for Human Resource...
Non-Financial Motivators for Contact Center Customer Service Agents

3 Nonfinancial Motivators That Influence Behaviors

Pay is a critical consideration for most contact center employees in whether they stay or leave, and how they view their role—and many managers...