Tag: agent recognition

According to Bain & Company, organizations that excel at customer experience grow revenues 4%-8% above the rest of the market. Often, companies don’t understand...

The expression “take a bow” is defined by the Merriam-Webster Dictionary as “to bow toward an audience that is applauding. It is often used...

Happy Customer Service Week! No doubt you’ve already planned a week-long celebration for your customer care team that includes daily activities and recognition for...

In today’s world of social media, digital self-service, chatbots and AI, your frontline customer care agents are the voice of your brand and your...

The Labor Day holiday kicked off the month providing business leaders with the opportunity to reflect on the contributions of their workers and the...

In the contact center, recognition for a job well done does wonders for boosting morale and motivation. Research by the Society for Human Resource...

Pay is a critical consideration for most contact center employees in whether they stay or leave, and how they view their role—and many managers...