Rewards & Recognition

Face it, employers. No matter how many pizza parties you throw, inspirational speeches you give, and flexible work schedules you offer, a good share...

Over the years, we have had the privilege of sharing the pages of Contact Center Pipeline with so many industry leaders with generous spirits,...

In continued celebration of Contact Center Pipeline's 15th Anniversary, we thought you might enjoy these CCP Stats. We also want to give a huge...

We all know that customer experience (CX) is vital to the success of any business. But many leaders don’t realize that the key to...

On August 20, 2011, guitarist, singer, songwriter, actor and television host Glen Campbell released his sixty-first album entitled Ghost on the Canvas. It was...

In appreciation... A dream doesn’t just happen. It takes determination, hard work and a “stick with it” mentality. This describes our long-time editor, Susan Hash. Susan and...

According to Bain & Company, organizations that excel at customer experience grow revenues 4%-8% above the rest of the market. Often, companies don’t understand...

The expression “take a bow” is defined by the Merriam-Webster Dictionary as “to bow toward an audience that is applauding. It is often used...

Happy Customer Service Week! No doubt you’ve already planned a week-long celebration for your customer care team that includes daily activities and recognition for...

In today’s world of social media, digital self-service, chatbots and AI, your frontline customer care agents are the voice of your brand and your...

In the contact center, recognition for a job well done does wonders for boosting morale and motivation. Research by the Society for Human Resource...

Show your staff appreciation for the important work that they do! Customer service professionals work diligently all year to protect and enhance your brand....

Do you have a culture of retention or turnover? Do your employees feel like they are on a progressive journey, or that the foot...