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Rewards & Recognition

Five Essential Skills of Top Customer Service Reps

According to Bain & Company, organizations that excel at customer experience grow revenues 4%-8% above the rest of the market. Often, companies don’t understand...

Take a Bow… Receive a Round of Applause!

The expression “take a bow” is defined by the Merriam-Webster Dictionary as “to bow toward an audience that is applauding. It is often used...
3 Easy Agent Appreciation Ideas

Top 10 Posts for Customer Service Week Inspiration

Happy Customer Service Week! No doubt you’ve already planned a week-long celebration for your customer care team that includes daily activities and recognition for...
Recognizing and Appreciating Others

Recognizing and Appreciating Others

In today’s world of social media, digital self-service, chatbots and AI, your frontline customer care agents are the voice of your brand and your...
Enhance Contact Center Engagement and Performance with Meaningful Recognition

Enhance Contact Center Engagement and Performance with Meaningful Recognition

In the contact center, recognition for a job well done does wonders for boosting morale and motivation. Research by the Society for Human Resource...

Celebrate National Customer Service Week

Show your staff appreciation for the important work that they do! Customer service professionals work diligently all year to protect and enhance your brand....
Promoting a Culture of Recognition

Promoting a Culture of Recognition

Do you have a culture of retention or turnover? Do your employees feel like they are on a progressive journey, or that the foot...
Contact Center Pipeline Blog