13 Years, 103 Issues Later


In appreciation…

A dream doesn’t just happen. It takes determination, hard
work and a “stick with it” mentality.
This describes our long-time editor, Susan Hash.

Susan and I began working together in 2000.
By 2008, I was “retired,” cruising up-and-down the east
coast. And Susan had started her own business.
In November of that year, I began to consider a new
publication for the contact center industry.
I reached out to Susan, and she was on-board.
Our first issue was published in March 2009.

Now, some 13 years and 103 issues later,
I am trying to find a way to express my appreciation
for all that Susan has done for Contact Center Pipeline.
She has been a friend, advisor, and determined,
“stick with it,” editor.

So it is with both sadness and gratitude, that
I announce that Susan has decided to pursue a new path.
All of us at Pipeline wish her the very best
and thank her for all she has done.

Perhaps our paths will cross again one day…

SOURCEContact Center Pipeline September 2021
Linda Harden is President and Publisher of the monthly contact center management journal, Contact Center Pipeline. Our passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help run an effective and efficient operation.