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Today is Thanksgiving Day in the United States. We would like to take this opportunity to express our sincerest gratitude to all of our...

Today is Thanksgiving Day in the United States. We would like to take this opportunity to express our sincerest gratitude to all of our...

Wishing all of our readers a safe and happy holiday season, and warm wishes for the New Year!

Today is Thanksgiving Day in the United States. We would like to take this opportunity to express our sincerest gratitude to all of our...

May 2021 was packed with virtual industry events. The Pipeline blog also welcomed a steady stream of contact center professionals interested in trends and...

Contact center staffing and work-from-home (WFH) topics led the blog reading list in April, indicating that centers may soon be ramping up for the...

March is a transitional month—warmer days and more sunlight signal the end of winter. March 2021 also brings more COVID-19 vaccinations across the country...

This February seemed to blow past, yet we had a lot of activity on the Pipeline blog. We’re still early into the new year,...

Wishing all of our readers a safe and happy holiday season, and warm wishes for the New Year!

Today is Thanksgiving Day in the United States. We would like to take this opportunity to express our sincerest gratitude to all of our...

As we entered Q4 of a uniquely challenging year, our most-read posts in October reflected that contact center management are well into their annual...

The round-up of most-read blog posts in September offer telling clues about what’s top-of-mind for contact center leaders these days. At the No. 1...

There has been quite a bit of activity on the Pipeline blog in July. Understandably, articles related to pandemic-related customer service issues continued to...

More contact center leaders have begun to turn their thoughts from crisis mode to planning for next steps. Operating during a pandemic has underscored...

With most of the United States now a month or longer under stay-at-home directives, readers continue to seek information on managing through the coronavirus...

February may be short on days, but not on thoughtful content from our expert authors. Our top 5 most-read posts for the month ranged...

Contact Center Pipeline's AUTHOR WALL OF FAME Lori Bocklund is President of Strategic Contact, an independent consulting firm that helps companies optimize the value of their...

The start of the new year is always filled with predictions about which technologies, practices or strategies you need to keep on your radar....

Contact Center Pipeline's SPONSOR WALL OF FAME Company name: Customer Contact Strategies CEO/Founder: Michele Rowan When founded: 2009 Describe your company: We help companies design/expand their work-at-home programs for contact centers via custom...

Happy New Year! Many of us welcome the new year by reflecting on the past one. What were the hot topics for contact center...