Happy Holidays!

    Happy Holidays from Contact Center Pipeline

    Wishing all of our readers a safe and happy holiday season, and warm wishes for the New Year!

    Contact Center Pipeline is monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.