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Contact Center Executive Outlook 2020 Feature

Contact Center Executive Outlook on 2020 and Beyond

Across industries, research reports are predicting that businesses can expect more change in the next five years than in the last 50. That certainly...
Social Customer Service... Then and Now

Social Customer Service… Then and Now

Social customer service has come a long way since I first wrote about it in Pipeline eight years ago (“The Impact of Word of...
Contact Center Pipeline Blog