Tag: social customer care
5 Great Reasons You Shouldn’t Be Scared to Write to Customers In Social Media
For years, customer care organizations have been as scared of social media as water-phobic summer campers staring at the high dive. “What if customers...
Social Customer Service: Advice from the Experts on How to Move Forward
There have been significant changes in the social media world over the past eight years, for sure. New networking sites have emerged, and others...
Social Customer Service: Lingering Issues to Overcome
Last week’s post offered a brief look back at a couple of social customer care pioneers—two companies that led the industry in 2009 by...
Contact Center Pipeline Magazine: A Look Inside Our April 2016 Issue
The April 2016 issue of Contact Center Pipeline is available online. Here is what you’ll find inside: FEATURE ARTICLES
Employee Advocacy
By Susan Hash
An empowered and impassioned...
Top 5 Posts in December
Training for social customer care agents and a thoughtful look at the common assumptions about agent attrition topped the list of most-read posts in...
Top 10 Posts of 2015
It has been an exciting year at Pipeline with the launch of our blog. As 2015 comes to a close, we'd like to look...